This is how Diamond Eye (“the site”, “we”, or “us”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase from diamondeye.me (“the site”), or otherwise communicate with us (collectively referred to as “the services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the services, whether you’re a customer, site visitor, or any other individual whose information we collect under this policy.
Please read this privacy policy carefully. By using or accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree, please do not use or access any of the services.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will publish the revised privacy policy on the site, update the “Last Updated” date, and take any other steps required under applicable law.
How We Collect and Use Your Personal Information
To provide the services, we collect personal information about you from a variety of sources over the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.
In addition to the uses listed below, we may use the information we collect to communicate with you, provide services, comply with legal obligations, enforce terms of service, and protect our services, users, and rights.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our website and services. “Personal information” means information that identifies, relates to, describes, or could reasonably be linked to you. The following sections describe the categories and types of personal information we collect:
Information You Provide Directly
Examples of information you may provide directly through our services:
- Basic contact details: name, address, phone number, email address
- Order information: billing and shipping addresses, payment confirmation, email, phone number
- Account information: username, password, security questions
- Shopping behavior: items viewed, added to cart, or saved to wishlist
- Customer support: any info you include when contacting us
Some features require you to provide this information. You may choose not to, but this may limit access to certain features or services.
Information We Collect via Cookies
We also automatically collect certain data about your interactions with the services (“usage data”) using cookies, pixels, and similar technologies. Usage data may include device information, browser type, network info, IP address, and other data about your interactions with the website.
Information from Third Parties
We may also receive information from third parties, such as vendors and service providers who collect data on our behalf, including:
- Payment processors (e.g., to process your bank, credit/debit card payments, and handle orders)
- Marketing or advertising partners
- Analytics or email tools
We or our partners may collect data through tracking technologies like web beacons, SDKs, pixels, or third-party libraries.
Any data we receive from third parties is handled under this privacy policy. We’re not responsible for the accuracy of third-party information or their privacy practices. See Third-Party Sites and Links below.
How We Use Your Personal Information
To Provide Products and Services
We use personal information to fulfill our contract with you: process payments, fulfill orders, send notifications (e.g., account, purchases, returns), create/manage your account, handle shipping, enable returns/exchanges, and allow you to post reviews.
Marketing and Advertising
We use your information to send you promotions, product ads, and marketing messages via email or SMS. This includes customizing advertising and services based on your preferences.
Security and Fraud Prevention
We use your information to detect and prevent fraud, abuse, or illegal activity. You’re responsible for keeping your login credentials secure. If you suspect unauthorized use, contact us immediately.
Communication and Support
We use your data to provide support and respond to inquiries. This supports our legitimate interest in offering efficient service and maintaining customer relationships.
Cookies
We use cookies and similar technologies to operate, analyze, and improve our site (e.g., remembering your preferences or browsing history). Third-party service providers may also use cookies for targeted advertising and analytics.
Most browsers accept cookies by default. You can adjust your settings to delete or block them, but doing so may affect site functionality or user experience.
Blocking cookies may not prevent all information sharing with third parties (e.g., ad partners).
How We Share Your Information
In certain cases, we may share your personal data with trusted third parties, including:
- Vendors performing services on our behalf (e.g., IT, payment processing, analytics, shipping)
- Business and marketing partners to support our services and advertising efforts
- With your consent, such as social media integrations or shipping providers
- Affiliates or entities within our corporate group for operational purposes
User-Generated Content
You may post product reviews or other public content. Anything posted in public areas becomes accessible to others. We cannot control how others use that data or guarantee your privacy.
We’re not responsible for the use, accuracy, or security of any public content you provide.
Third-Party Sites and Links
Our website may contain links to third-party websites or platforms. These are not under our control. You should review their privacy policies and terms before engaging with them. We’re not responsible for their content, security, or data handling.
Complaints
If you have any complaints regarding how we handle your personal data, please contact us using the details below. If you’re unsatisfied with our response, you may have the right to appeal or contact your local data protection authority, depending on your location.
Contact
If you have any questions about our privacy practices or this policy, or if you want to exercise your rights, please contact us on WhatsApp at: +20 109 464 4463