Customer care

Prescription verification

Colored contacts are medical devices. Here is how we check your prescription before your lenses ship.

Every contact lens order shipping to the United States needs a valid contact lens prescription, including colored lenses with no power (plano, 0.00). You never need it to add lenses to your bag: share it at checkout or right after you order, and we verify it before shipping.

Upload now or let us verify with your eye doctor. Choose the easiest option when you order. Your order ships once your prescription is confirmed.

Three ways to share your prescription

Fastest

Upload a photo or PDF

Right after you place your order, upload a clear photo or PDF of your contact lens prescription.

Email it later

Reply to your order confirmation email with your prescription attached.

We contact your eye doctor

At checkout, give your eye doctor’s name, clinic and phone number, and we verify your prescription with them for you.

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How verification works

  1. Choose your lenses and the power for each eye, or No power (0.00).
  2. Share your prescription at checkout or after you order, in whichever of the three ways suits you.
  3. We verify it from the copy you send or with your eye doctor, and email you if anything needs attention.
  4. Your order ships by express courier once verification is complete. US delivery takes 1–5 business days in total.

Why a prescription is required

In the United States, all contact lenses, including decorative colored lenses with no vision correction, are medical devices regulated by the US Food and Drug Administration (FDA). The Fairness to Contact Lens Consumers Act and the FTC Contact Lens Rule allow sellers to sell contact lenses only with a prescription that has been presented to them or verified with the prescriber. An eye exam also checks that lenses fit your eyes.

What a valid prescription includes

  • Your name and the date of your eye exam.
  • The power for each eye, plus base curve and diameter if listed.
  • Your eye doctor’s name and contact details.
  • An expiry date. In the US, a contact lens prescription is normally valid for at least one year.

Good to know

  • A glasses prescription is not a contact lens prescription.
  • If your prescription has expired, book an eye exam first.
  • If your prescription cannot be verified, your order does not ship and we contact you about a refund.

Wear your lenses safely

  • Follow the replacement period on the box and never wear lenses while sleeping.
  • Never share lenses with anyone.
  • If your eyes feel red, painful or your vision is blurred, remove the lenses and see an eye doctor.

More in our lens care guide and Authenticity & safety.

Based on the Fairness to Contact Lens Consumers Act and the FTC Contact Lens Rule. This page is general information, not medical advice. Read the full guide.