Customer care

Shipping policy

Fast, tracked express delivery from Dubai to your door.

1–5 business days

US delivery in total, including 1 day to prepare your order.

Free from $85

US orders of $85 or more ship free. Under $85, shipping is $30.

DHL Express & FedEx

Express courier with a tracking number by email.

Lost or Damaged Parcel Guarantee. If your parcel is lost, damaged in transit or badly delayed, we reship it free or refund you in full.

How long delivery takes

  1. We prepare your order (1 business day). Processing starts once payment is confirmed and, for US orders, once your prescription is verified. Orders placed after 12:00 noon Dubai time (early morning in the US) or on a weekend start the next business day.
  2. It ships by express courier. US orders travel with DHL Express or FedEx. You get your tracking number by email the moment your parcel leaves our warehouse.
  3. It arrives in 1–5 business days in total. Business days are Monday to Friday. Each product page shows the dates for an order placed today.

Shipping costs and times

DestinationDeliveryShipping cost
United States1–5 business days, DHL Express or FedExFree on orders of $85 or more; $30 under $85
UAE, Kuwait and OmanFree · 1–2 business days, most orders arrive within 12 hoursFree on every order
Other countriesShown at checkoutShown at checkout

The exact shipping cost always shows at checkout before you pay. Delivery times are estimates; customs checks, weather or carrier delays can add time.

US customs and import duties

Your order ships from our warehouse in Dubai, United Arab Emirates, as an international express parcel. Since August 2025, US Customs may charge import duties or fees on parcels of any value. If any duties or carrier fees apply to your order, the carrier will show or collect them. Every lens ships in sealed, sterile packaging with the lot number and expiry date printed on each pack.

Questions about customs before you order? Contact us and we will help.

Tracking your parcel

Your tracking number arrives by email as soon as your order ships. You can also check the status any time on Track your order with your order number and email, or in My account.

Address and delivery

  • Please give a complete address and a phone number the courier can call.
  • After three failed delivery attempts the parcel may be returned to us, and reshipping charges may apply.
  • To change an address after ordering, contact us as soon as possible, before your order ships.

Need help?

Write to us on our contact page or WhatsApp with your order number. For returns, see Returns & refunds.